About HUMAN
HUMAN provides consulting, facilitation, training, and mentoring surrounding the implementation and improvement of quality management systems and management systems in general. Located in Canada’s National Capital Region, HUMAN has been serving local, regional, national and international customers in the public and private sectors since 1998.
Our Customers are Family
See below for just some of their awesome comments!
I’ve had the chance to work with Michael on a number of occasions as a provider of Internal auditor training and as an internal quality systems auditor. Michael is professional in his approach and practices what he preaches.
Mike’s extensive Quality Systems experience and guidance was essential in our recent implementation of an ISO 9001 business management system. From in-person and experiential training, gap analysis, document review, project planning, internal audits and external audit consultation, Mike helped us in any way needed to successfully cross the finish line and we couldn’t have done it without him.
Michael’s Leadership and organization of the Quality culture at Siemens impressed me when I started and helped me greatly in understanding the global quality standards as well as the specific requirements for the automotive industry. This helped me to make a decision to join the quality group at Siemens where I was able to gain more understanding and experience and increase my skill sets.
Mike is a competent and knowledgeable consultant. He provided timely and effective solutions when we were trying to implement an ‘organization excellence’ based quality management system at the Marketed Health Products Directorate of Health Canada. I have confidence in his professional abilities and would recommend to anyone interested in implementing an ISO based quality management system or ‘organizational excellence’ based quality system.
We hired Michael to perform an audit of our Quality Management System. Within those few days, Michael was able to understand the business and its unique culture and make very practical & useful observations. We implemented new projects/processes based on his audit.
Michael is a respected and knowledgeable Associate of the National Quality Institute and I can recommend him very positively.
Michael is an expert in the field of quality and ISO 9001 certification. He guided our QMS creation and implementation with professionalism and patience which resulted in flawless execution and results! Michael’s approach was easy to follow and extremely effective, and I highly recommend his services!
You demonstrated strong facilitation skills when working with the QAMS Project Team and was very skilled in keeping the group on task and on schedule. Thanks again for your assistance. It is always rewarding to work with you.
I just wanted to take this opportunity to thank you again for sharing your expertise and experience with us here at PSC Metals. The methods utilized helped us understand not only the ISO standards but how and where it relates to our business. We came away from the experience with the confidence and knowledge to achieve our goals.
I can’t thank you enough for your assistance in helping us develop and establish our Quality Management System. There is no question in my mind that we would not have been successful in the registration audit without you. You were a vital member of our Team and for my part you provided me with much needed perspective and balance.
Michael Hart is an excellent instructor with a wide variety of teaching skills. These greatly helped present the ISO 9001 Standards to all levels of our staff and management. He was particularly effective in resolving conflicts which arose in management situations where major changes were required and old habits hard to change. Today much less overall supervision required to manage our business, which is running much more effectively. We owe a great thanks to Michael!
I normally do not provide letters of reference for our contractors and consultants, but we have been thoroughly impressed by the work… including a formalized and rigorous method to our annual strategic plan for the organization and wanted to pass this along to you with our full endorsement.
The internal audit workshop performed by HUMAN has already proven to be a tool to help the further progression of a more effective quality management system. The workshop was engaging, and well thought out. Mr. Hart was professional, intuitive, and helpful in working through the thought process of an efficient internal audit program.
Mike provided key support to accelerate our ISO 9001 internal audit processes. His in-depth knowledge of the standard and his broad experience with implementation of the standard in many settings enabled us to complete a series of internal audits efficiently and effectively. He worked collaboratively with our management team and provided helpful and actionable suggestions regarding best practices to support continual improvement of our system.